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      2. Training
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      Get Answers, Support and Submit Tickets

      Got questions? Need Support?

      Table of Contents

      1. Knowledge Base
      2. Chat with Support Bot
      3. Submit a Ticket through the Portal
      4. Contact us directly

      Option 1: Knowledge Base

      1. To access the Knowledge Base click the question mark icon located in the top left of the website

      2. From the Knowledge Base search your issue for helpful articles 

      Screen Shot 2022-05-19 at 4.02.21 PM

      Option 2: Chat with Support Bot

      1. From either the website or Knowledge Base click the Chat icon in the bottom right side of the screen

      2. This will open the chat window 

      3. Choose one of the default options or click "Other"

      4. The Bot may request more information to ensure the ticket is routed correctly

      5. If you are submitted a Ticket enter a brief description of the issue and a ticket will be created.

      Option 3: Create a ticket through the Portal

      1. From the Knowledge Base, click the "Go to Customer Portal" link as shown here:

      2. This will bring you to the Customer Portal. From here, click the "Create Ticket" link:

      3. Now fill out all relevant information regarding your issue and press submit.

      Option 4: Reach out to support directly

      If possible, please utilize the other methods before contacting us directly.

      Email Support

      • support@simplerfid.com
      • billing@simplerfid.com

      Phone Support

      • (844)-637-2464