How do I get my printer repaired if it is broken?

The following article outlines the steps to follow to return a broken printer for repairs.

NOTICE***DO NOT SHIP PRINTERS TO SIMPLE RFID. THEY MUST BE SHIPPED DIRECTLY TO ZEBRA. IF PRINTERS ARE SHIPPED TO US, WE WILL SHIP TO ZEBRA AND CHARGE THE COST OF SHIPPING***

Zebra Printer Returns/Repairs Process 

From the Zebra repair portal, fill out an RMA repair request.

1. Login with an existing account, or create a new account here: 

https://www.zebra.com/us/en/support-downloads/request-repair/online-rma-na1.html

2. Once logged in, click on the "Repair Order" heading, then "New Repair Order."

3. Fill out the form for the printer, including the device's serial number, which is located on the bottom of the printer.

Then click Save.

4. The repair status can be tracked from the repair portal by clicking on the Repair Status link. Additionally, once submitted, you will receive an email from Zebra with your RMA number to track.

5. Once Zebra has verified the issue, an email will be sent notifying you of the results.

6. To check the warranty status for Zebra products, click here: https://supportcommunity.zebra.com/s/warrantycheck?language=en_US