If you find that your printer disconnects and goes offline you will want to install the Refresh tool which will help you get back up and running.
Installing the Refresh Tool
Note: You'll need Administrator permissions to complete this install
Once downloaded double click to open the installer, then click Next.
Accept the terms in the Licensing Agreement, then click Next.
Choose the install location, then click Next.
Click Install
Click Yes to allow the app to make changes to your device.
The program will then install, and once completed click Finish.
Once installed an icon will appear in your system tray in the bottom right corner of the screen (by the clock)
We advise that you drag this icon down so that it appears in the task bar for easier access
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Restarting the Printer using the Refresh Tool
Now that you have the Refresh tool installed anytime you find your printer offline
Simply click on the Refresh icon, then click Refresh Print Client
And once the client has restarted successfully you will see the following pop-up
Close this pop-up and wait up to 30 seconds and your printer should reconnect. You will confirm that the printer is now online by looking at the icon
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