Resolving common printing issues

This is a checklist of things to go over if you have printing problems

My printer is offline or unresponsive

Problem: PC Offline

In the Available Printers menu, if your printer displays "PC Offline," this means the print client is offline on your host PC.

Solution:

1. First confirm that the host PC has an internet connection. Without internet, the print client cannot connect to our servers.
2. If you confirm that the host has internet your service my have stopped. If so, restart the Simple RFID Print Client.

Problem: Printer Offline

In the Available Printers menu, if your printer displays "PC Online" but the printer appears offline, this means the printer is not connected to the PC. This may mean that the printer is turned off, the USB is unplugged, or the printer driver has duplicated.

Solution:

1. Check connections or power on printer. If the driver has duplicated go to Settings > Bluetooth & devices > Printers & scanners, and delete the duplicate driver.
2. You may need to restart the PC afterwards.

Problem: Printer shows disconnected even after restarting the Print Client

• Check the drivers. Ensure that there is only 1 driver per printer installed. If printer driver issues exist a.) delete the driver(s) and then turn off the printer b.) restart the host PC c.) once the PC is back online turn on the Printer. This will reinstall the drivers.

Problem: My printer disconnects frequently

Solution: Your PC may be going to sleep, thus terminating the connection to the website, and you may need to adjust your host PCs sleep settings.

My printer is VOIDING, skipping, or print is not aligned

Problem: Printer Voids - Labels voiding or skipping labels.

• Solution: Calibrate your printer

Problem: Printer continues to void after calibration

• Solution: Set the printer settings to factory default. This erases any errors in the printer. After resetting the printer to factory default settings you must perform both calibrations again.

Problem: Media slips during backfeed sequence of RFID calibration causing voids.

• Solution: Clean the platen roller of the printer.

Problem: There's a vertical line appearing on my labels when I print.

Printheads must be maintained regularly through cleaning. There are several ways to clean your printer's printhead, including cleaning pens and cleaning swabs.

How to clean a printhead using a cleaning pen

ZD621 Printhead Cleaning

ZD621 Clean and Change the Platen

ZT410 and 411 Printhead Cleaning

R110Xi4 Printhead Cleaning